Privacy Policy
The Privacy Policy of The Lady Physio & Pilates applies to any and all personal information collected by The Lady Physio & Pilates. We recognise the importance of protecting and safeguarding users privacy, which is why we are committed to complying with necessary legislation governing the privacy of personal information collected by businesses.
What We Collect
We may collect the following information:
Name
Contact information including email address and phone number
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/ or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal Record Keeping
We may use the information to improve our products and services
Security
We are committed to ensuring any information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online.
How we use the cookies
A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can then tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages on the website are being used, to help us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use the information collected for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Control your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at info@theladyphysioandpilates.com or clicking unsubscribe in our emails
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to by law. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us you wish this to happen.
If you believe that any information we are holding is incorrect or incomplete, please email us as soon as possible, as we will promptly correct any information found to be incorrect.
Consent Policy
Physiotherapy treatment is generally an effective and safe form of treatment however like any treatment there are benefits and risks. The purpose of this information is to let you know what your rights are and how we address the issue of collaborative decision making and informed consent between physiotherapist and client.
Physiotherapists at The Lady Physio will discuss your condition and options for treatment with you so that you are appropriately informed and can make decisions relating to treatment. You may choose to consent to or refuse any form of treatment for any reason including religious or personal grounds. You have the right to a second opinion at anytime. Once you have given consent, you may withdraw that consent at any time.
Questions of a Personal Nature
Your physiotherapist may ask personal questions relating to your symptoms and how your symptoms impact on your activities of daily living. The more information you provide, the more likely it is that the physiotherapist can provide an effective treatment. It is your choice as to what information you choose to provide. If you feel uncomfortable with a particular question or group of questions, please let the physiotherapist know and they will cease immediately.
Physical Contact
During the examination, assessment and treatment it may be necessary for your physiotherapist to make physical contact. Your physiotherapist will ask your permission before making physical contact with you in any way. Physical contact requires your express consent. You may withdraw that consent at any time at which point, all physical contact will cease immediately. Please inform your physiotherapist if you feel uncomfortable at any time.
Children and Minors
Consent from a custodial parent is required to treat a minor.
Substituted Consent
Where a person is incapable of understanding the risks and benefits of treatment, consent may be provided by another person legally authorised to provide such consent. Evidence of legal authorisation is required in such circumstances.
Additional Medical Conditions
The risk related to some treatments can increase if the physiotherapist is not aware of certain facts. Please inform the physiotherapist if you have:
a pacemaker or heart condition
suffered from blood clots, thrombosis or stroke
suffered from diabetes
are currently taking medication
If you have any questions about informed consent, please speak to your practitioner.